Experience
Customer-facing problem solving across IT support and banking, plus end-to-end video production workflow.
Student IT Service Desk — 1 Year
Support operations • ticketed work • user communication
- Provide direct technical support in a fast-paced, user-facing environment.
- Document and communicate clearly, escalate appropriately, and follow through to resolution.
- Stay calm under pressure and keep users informed in plain language.
Personal Banker — 1 Year
High-trust customer service • accuracy • sensitive information
- Handled sensitive financial information with professionalism and attention to detail.
- Built client relationships through consistent follow-up and clear explanations.
- Resolved issues efficiently while maintaining compliance and customer trust.
Content Production (Video)
I cut and edit every video for my YouTube channel as part of an end-to-end production workflow. (Loqi.GG)
- Capture/recording workflow using OBS.
- Editing workflow using CapCut; familiar with DaVinci Resolve.
- Focus on pacing, clarity, and clean exports for upload/publishing.